How our treatment feels for our clients matters just as much as what it treats.
A fulfilling treatment experience includes what happens in therapy sessions and if clinical milestones are met. But, it’s also about how supported, heard, and valued a person feels throughout their healing journey.
We believe patient satisfaction is one of the clearest indicators of true, lasting recovery because when clients feel connected, seen, and safe, they’re far more likely to engage fully in the process.
In 2024, we collected feedback from 1,356 clients, up from 1,079 in 2023. This increase tells us that more people are choosing to share their voice, and what they’re saying affirms everything we’re working toward.
Here’s how clients rated their experience in 2024:
This year, nearly three out of four clients reported being “very satisfied” with their care, the highest level of satisfaction we’ve recorded to date. And, while the percentage of “somewhat satisfied” clients decreased, that drop reflects a shift toward stronger, more decisive positive experiences.
Every part of our program, from the clinical framework to the little day-to-day moments, is built around one thing: respect for the person behind the symptoms.
Our treatment experience includes:
With Ripple Ranch, every individual who walks through our doors will receive care that’s personal, comprehensive, and designed around their real lives.
We also recognize the voices behind the numbers that weren’t “very satisfied.” This includes:
Every one of those responses matters. We treat this feedback not as criticism, but as direction.
When we receive feedback like this, we conduct internal reviews. We talk to the staff. We ask the hard questions. Because we know that even great care can be better, and even small changes can create big shifts in someone’s experience.
Continuous improvement is part of our culture. That means refining our processes, personalizing care more effectively, and making sure that each client’s voice doesn’t just get heard – it gets acted on.
Patient satisfaction isn’t a vanity metric – it’s a reflection of trust.
It tells us:
We don’t want people to just complete treatment, we want them to feel changed by it. This means that how they felt while doing the work matters just as much as what they accomplished.
If you’re looking for a treatment experience that values your progress and your peace of mind, Ripple Ranch is here to support you. Reach out today and see why so many of our clients say it was the best decision they ever made.
Admissions Hours
Monday – Friday: 7 am to 9 pm
Saturday and Sunday: 10 am to 8 pm
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